For general questions, tips & tricks, or any random questions please email firstname.lastname@example.org. We typically return emails within a few hours during normal west coast business hours here in the US but don’t be surprised if we reply to an email at any hour. We know that getting answers back to you fast when you need them is important. Using the links in the footer on every page of your account to submit feature requests or bug submissions is always a great way to go. These footer links are extremely helpful to our support team as they include additional diagnostic information about your web browser and computer.
For those just getting started with Intervals, we recommend the video tutorials available in the tour section, as well as within your account at Options >> Help >> Getting started with Intervals. The getting started series within the help section includes additional videos and tips. Phone support is included with all of our paid plans, but we definitely recommend starting with the online mechanisms since Intervals is web-based and we are introverted computer people that can crank out over a hundred emails an hour.