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How do I update my payment / credit card information?

Log into your account and navigate to Options >> Plan Info.   In the left side bar navigation, click on Update billing Info. Enter your new debit/credit card or billing information and click Save. That’s it! You’re all set. On your next billing cycle, your new card will be charged and the regular monthly receipt […]

Parking an Intervals Account

If you need to pause your Intervals account, but do not want to cancel the account there is an option. Per our terms of service when an account is cancelled the account data is deleted except for some general usage data. This is done to protect the privacy of your data. Since you cancelled we […]

Can I pay annually or quarterly? and by check?

The only payment option at this time is via credit card (debit or credit). The accepted payment methods include AMEX, Visa, MasterCard, and Discover. There is no annual billing option at this time. An annual option is being considered and may become a reality in the future. Per our terms of service the current payment […]

How do I reset my login?

If you do not recall your username and/or password, your login information can be reset from the login page of your account.   1. Click on the Forgot? link. 2. Enter either your username OR primary email address that is associated with the account. 3. You will receive an email with a link to securely […]

How do I locate the link to my account in order to login?

If you can’t find where to log into your account, each Intervals account comes with a unique subdomain that identifies the account. This is done by design so that you can personalize Intervals to match your brand as much as possible without the name “Intervals” being front and center. If you setup your account and […]

Can I include my VAT number in my monthly receipt?

If your official VAT number must be associated with the account we can definitely do this. There is a Customer Billing ID associated with each account and it can be set to whatever is needed. For example, we can change it to be something like Company Name (VAT No 123456789). If a VAT number receipt […]

My credit card shows a charge from pelagoservices.com why?

Why am I being charged? Intervals, web-based time, task & project management software Pelago is a software development company based in Santa Barbara, CA and has been in business since 2000. Pelago is the creator of Intervals, a web-based task, time and project management service that is used by small businesses in over 100 countries […]

Can I change my account name?

The account name can be changed by going to Options >> Settings & Defaults. The name is located under Company/Account Name. When this field is updated all future outgoing emails are also be updated.

How do I view my receipts?

All past receipts/invoices for the monthly subscription charge are available directly within the account. They are available by logging in and and navigating to Options >> Plan Info >> Billing history. All receipts can be printed or exported to PDF. Here is what the billing history page looks like. If you need to have the monthly […]

What types of payment do you accept?

There is no long term contract and the service is a month-to-month subscription. We currently accept credit card payments for Visa, MasterCard, Discover, and AMEX. Debit cards for Visa and MasterCard are accepted as well.

Can I upgrade or downgrade to a different plan?

When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan. However, you won’t be charged the new amount until your next monthly billing date. Any administrator […]

How do the active project limits work?

Intervals pricing is based on the number of active projects, where each plan limits the number of projects based on the plan. Note: this does not apply to plans that offer unlimited active projects. When a project is completed, we recommend deactivating it to hide it in the project list. You can do this by […]

How do I cancel my account?

An account can be canceled by logging in and navigating to the Plan Info page. On the Plan Info page there is a link to cancel the account. When an account is canceled, per our terms of service, all account data is deleted from our servers except for some general usage data. After an account is […]

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