Articles

What does Onboarding & Training mean on the pricing grid?

All plans include onboarding assistance via email and online tickets. We are here to help you get the most out of your Intervals experience regardless of which plan tier you are on. The Onboarding & Training on our pricing grid is a level of service for customers that want one-on-one online meetings and consultations when […]

What is Priority Support?

Priority Support is a level of support offered on certain plans. Typically support requests are handled in the order that they were received. With Priority Support your support requests are given the highest priority and are processed first. Priority Support is ideal for customers who desire the highest level of responsiveness with their Intervals questions […]

How do I get a demo? Some one-on-one help would be great.

If you have questions about the best way to use Intervals for your business and need some hands on help no problem. We use GoToMeeting so that we can share screens and walk through any questions. To get a demo scheduled, please complete this demo request form. Since Intervals is used by a lot of […]

Using Google sign in to create an Intervals trial account

After selecting an Intervals plan, you will be prompted to create an Intervals Administrator account. Click on the “Sign in with Google” button to create this account using your Google account. If you are already signed into your Google account, you will be taken to the final step of the sign up. Note: If you […]

How do I use Google sign in to log into my Intervals account?

If you already have a login with your Intervals account, to start logging in with your Google account, follow the steps below: Navigating to the “My Account” page via the menu bar In the Login Information section, click on “Sign in with Google” When signing in with Google, the Google email account you are currently […]

Parking an Intervals Account

If you need to pause your Intervals account, but do not want to cancel the account there is an option. Per our terms of service when an account is cancelled the account data is deleted except for some general usage data. This is done to protect the privacy of your data. Since you cancelled we […]

Can I pay annually or quarterly? and by check?

The only payment option at this time is via credit card (debit or credit). The accepted payment methods include AMEX, Visa, MasterCard, and Discover. There is no annual billing option at this time. An annual option is being considered and may become a reality in the future. Per our terms of service the current payment […]

How do I locate the link to my account in order to login?

Each Intervals account comes with a unique subdomain that identifies the account. This is done by design so that you can personalize Intervals to match your brand as much as possible without the name “Intervals” being front and center. Sometimes people forget the unique URL for their account so they don’t know where to login. […]

Can I include my VAT number in my monthly receipt?

If your official VAT number must be associated with the account we can definitely do this. There is a Customer Billing ID associated with each account and it can be set to whatever is needed. For example, we can change it to be something like Company Name (VAT No 123456789). If a VAT number receipt […]

My credit card shows a charge from pelagoservices.com why?

Why am I being charged? Intervals, web-based time, task & project management software Pelago is a software development company based in Santa Barbara, CA and has been in business since 2000. Pelago is the creator of Intervals, a web-based task, time and project management service that is used by small businesses in over 100 countries […]

Can I change my account name?

The account name can be changed by going to Options >> Settings & Defaults. The name is located under Company/Account Name. When this field is updated all future outgoing emails are also be updated.

How do I view my receipts?

All past receipts/invoices for the monthly subscription charge are available directly within the account. They are available by logging in and and navigating to Options >> Plan Info >> Billing history. All receipts can be printed or exported to PDF. Here is what the billing history page looks like. If you need to have the monthly […]

What types of payment do you accept?

There is no long term contract and the service is a month-to-month subscription. We currently accept credit card payments for Visa, MasterCard, Discover, and AMEX. Debit cards for Visa and MasterCard are accepted as well.

Can I upgrade or downgrade to a different plan?

When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan. However, you won’t be charged the new amount until your next monthly billing date. Any administrator […]

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