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My credit card shows a charge from why?

Why am I being charged?

Intervals, web-based time, task & project management software Pelago is a software development company based in Santa Barbara, CA and has been in business since 2000. Pelago is the creator of Intervals, a web-based task, time and project management service that is used by small businesses in over 100 countries to manage their work.

If you have a charge from on your credit card statement it is likely you have a monthly subscription to Intervals or are doing web development business with Pelago.

Don’t recognize the name Pelago or Intervals?

Since Intervals is hosted software that allows personalization some people refer to Intervals differently than the brand name (Time Task, Intervals Online, My Intervals, etc.). Pelago is the company behind Intervals and uses to represent all credit card charges for all services. If this still doesn’t sound familiar you may want to inquire about the charge at your office. It is possible that someone else at your company signed up for Intervals.

Can I see an invoice for these charges?

If you are using Intervals an email is sent out monthly to the Intervals account administrator each time the card is charged. If you have administrator level access to your Intervals account, you can login and view all past invoices by browsing to Options ⇒ Plan Info ⇒ Billing history.

Can I get a refund?

If you are using Intervals charges are non-refundable, however, once you’ve cancelled your account you will not be charged again. The Intervals subscription is month-to-month and we maintain an easy-come-easy-go cancellation policy.

How do I cancel my Intervals account?

You can cancel your Intervals account at any time. To do so, log into your Intervals account, browse to Options ⇒ Plan Info, and click on the “Cancel Service” link in the left column. Please be sure to export your data before you cancel in case you need it in the future.

Need more information about Pelago or Intervals?

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