What is Intervals?

Intervals is a cloud-based task, time and project management service that excels at tracking time on what you are working on and then reporting on your work. Intervals is ideally suited for small teams and deliberately hits the sweet spot of being fully featured yet easy to use. Prior to building Intervals in 2006 we tried many enterprise solutions that were way too complicated and other “simple” solutions that just didn’t do enough.

Who uses Intervals? Is it for me?

Intervals is used in over 100 countries to track time. Most of our customers are small teams that need to know where there time is going. Web designers, web developers, creative agencies, advertising firms, IT services companies, public relations firms, in-house marketing departments and many more small businesses make up our core customer base. Intervals is very flexible and customizable, allowing many different industries to adopt Intervals tools into their workflow. To be completely candid, we thought companies that track and bill for their time would be the core Intervals users but we have been surprised at how many diverse industries have adopted Intervals. The powerful work flow components, task prioritization, time tracking, and reporting have hit a chord with businesses in a many industries that need to organize and track work. If you are juggling a lot of details and need to know where all of your time is going Intervals might be just what you have been looking for. Also, if you don’t want to worry about incremental charges for each person you add. We do not charge per user.

How much does Intervals cost? Is there any long term commitment?

Plans range from $29 to $259 per month. There is no long-term commitment and your month-to-month subscription can be upgraded, downgraded, or canceled from your account at any time. Inactive projects do not count against your project limit. Set your completed projects to inactive and stay on your current plan. The project data is still available in reports. If you need to work on an inactive project, activate it with a single click.

Have a look at our pricing & plans.

How do I upgrade, downgrade or cancel?

Accounts can be upgraded, downgraded, or canceled online directly from within the account by navigating to the plan info page. The plan info page is located by going to Options (⚙ gear icon) >> Plan info.

Plan Info

Only administrator level users that have been granted access to the Plan Info section can access this section.

From the plan info page there are options to change your plan or cancel the account.

Change Plan Tier
Note: your pricing tiers may be different depending on when you signed up for Intervals.

When upgrading or downgrading an account there is no prorating. We prefer to keep the billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan, however, you won’t be charged the new amount until your next monthly billing anniversary date.

When an account is canceled all data is deleted from our servers except for some aggregate usage data so we strongly recommend exporting any data that you wish to retain.

If you ever need to put your account on hold to retain all of the data, there is an option to park the account.

How does the free trial work?

Trial plans are fully functional and no credit card is required to create an account. If Intervals turns out to be a good fit the account can be activated by entering billing information. You may upgrade or downgrade as many times as you would like during the free trial period to find the plan that best fits your needs. You are not locked into a plan.

How do I activate my account?

An account can be activated any time during or after the trial by clicking on the activate account link in the header or by navigating to Options (⚙) → Plan Info → Activate account. Enter your credit card information to begin the billing cycle for the current plan tier. The credit card will then be charged the monthly amount.

All data that has entered during the trial period is preserved when activating an account. Each month, when the anniversary date comes up for the account, the card on file will be charged and the owner of the account will receive an invoice via email showing the charge.

Is my data safe?

We take security very seriously. In fact, we have our own business data, dating back to 2002, stored in Intervals. We know that running a business online requires trust, which is why we handle our customer’s data as if it was our own. Every plan includes 256-bit SSL encryption. We use a third party company to perform security audits on our code and server environment. Especially sensitive data is encrypted and stored using industrial strength algorithms. Data is replicated in real-time to other servers in the data center and backed up off-site nightly with monthly snapshots. Our servers are hardened and regularly patched with the latest updates. Physical access to the servers is restricted and controlled. The data center that hosts Intervals is  SSAE 16 certified. In addition, we are PCI DSS compliant and never store credit card information on our servers.

Here is our security statement. If you have any specific questions about our policies and how we protect your data please email support@myintervals.com.

Can I export or import my data?

Definitely. Entire sets of account data — time, tasks, milestones, projects, etc. — can be exported in XML and CSV formats by navigating to Options (⚙ icon) >> Import & Export Data >> Export Data. At this time the only data that cannot be bulk exported is documents. Documents can be individually downloaded.

Export Data Navigation

Customized backups can be built by utilizing the API.

Additionally, most pages and time reports contain links to export the current page to PDF or CSV. The CSV format is useful for manipulating the data in a spreadsheet program or importing into another application.

Data can also be imported. Navigate to Options (⚙ icon) >> Import & Export Data to get started. Clients, projects, tasks, people, and milestones can be imported from three different text formats — comma delimited (CSV), tab delimited (TSV) and pipe delimited.

Import Data Navigation

Can I import my time data into QuickBooks?

Unsure how to import time data in QuickBooks? If you are running a desktop version of QuickBooks for Windows and you have the QBTimer functionality enabled you can import Intervals time data using IIF files.

The QuickBooks export must be enabled and setup in your Intervals account by navigating to Options (⚙ icon) >> Integrations >> QuickBooks >> QuickBooks Desktop. Once enabled, a QuickBooks export icon will show up on pages where the time data can be exported.

QuickBooks Time Integration

Read the full instructions for QuickBooks integration using QBTimer.

What is the best way to get support?

For general questions, tips & tricks, or any random questions please email support@myintervals.com. We typically return emails within a few hours during normal west coast business hours here in the US but don’t be surprised if we reply to an email at any hour. We know that getting answers back to you fast when you need them is important.

Using the general question, feature request, or find a bug links on every page of your account is always a great way to go. These links are extremely helpful to our support team as they include additional diagnostic information about your web browser and account so that we can personalize our support response.

For those just getting started with Intervals, we recommend the video tutorials available in the tour section, as well as within your account at Options >> Help >> Getting started with Intervals. The getting started series within the help section includes additional videos and tips. Phone support is included with all of our paid plans, but we definitely recommend starting with the online mechanisms.

Who is behind Intervals?

Intervals is developed, maintained and supported by Pelago. Pelago started as a web design and web development agency based in Santa Barbara, California that was founded in 2000. Pelago is a BBB Accredited Business. Intervals was originally built as an internal tool to solve our own challenges juggling many different clients and projects while keeping track of where all of our time and effort was going. Intervals went beta in 2005 and has been publicly available since 2006.

Interested in learning more? Read more about the Intervals story.

What does Priority Support and Onboarding & Training mean on the pricing grid?

Priority Support is a level of support offered on certain plans. Support requests are typically handled in the order they were received. With Priority Support your support requests are given the highest priority and are processed first. More information about Priority Support is available here.

Onboarding & Training on our pricing grid is a level of service for customers that desire one-on-one online meetings and consultations when setting up their account. All plans include onboarding assistance via email and online tickets. If you need someone to learn about your business and help map your workflows into Intervals, a plan tier that includes Onboarding & Training may be ideal. More information about Onboarding & Training is available here.

Is Intervals available for download and installation?

Intervals is only available as a hosted service at this time and is not available for self installation. Providing Intervals as hosted software keeps all customer accounts on the same hardware platform and latest code base and allows us to provide the highest level of service by focusing on rapidly fixing bugs and continuously deploying new features instead of troubleshooting various server configuration issues.

Where are Intervals customers located?

When we launched Intervals in 2006 we did not strategically plan for a global business but it happened organically and right away. Since day one where are customers are located has remained pretty consistent. About 60% of our customers are in the United States; with about 20% across Canada, Australia, and the United Kingdom. The last 20% are all over the globe with users in over 100 countries in every time zone.

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