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Integrating Slack into the Work Request Queue

Slack is a messaging app for teams who want to communicate and share files online. Intervals has integrated its Request Queue with Slack. When a new request is created in your request queue, Intervals will send a message to the Slack channel you selected to be notified. The Slack – Request Queue integration is a quick and simple process. If you are having trouble completing the Slack integration please contact support.

What triggers a Slack notification?

Notifications are sent when anyone creates a request from the Submit a request button located on Tasks > Request Queue:

Submit a request
Once you save your request, like below, the Slack notification will be sent:
Add request queue item

Notifications are also triggered when someone emails your Hopper or POP/IMAP email address. To retrieve your personalized Hopper email address, navigate to Tasks > Request queue and click on the Email link:

Request queue email

Note: Requests created by the Intervals API will not send a Slack notification.

What does a notification look like in Slack?

Slack notification from Intervals

How do I configure Slack?

1. Navigate to Tasks > Request queue and click on the ‘Edit Settings’ link for Slack Integration located in the left sidebar.

Edit Slack settings

2. Click on the Add to Slack button on the right:

Add to Slack button

3. Follow the link and authorize the Slack service to Intervals by clicking on the Authorize button:

Authorize Slack integration

That’s it! You’ll be redirected back to the Slack settings page in Intervals, with an option to send a test message or disable the integration:

Slack setting
The next time a new request arrives in your Request Queue, your team will be notified via Slack.

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