Articles

Can Intervals run from a custom domain?

If you are hoping to have Intervals run completely under your domain, unfortunately that is not possible at this time. If you would like more details, here is more information about why CNAME’s are not supported: CNAME intervals support There are two alternatives that rely on redirection or the HTML Frameset tag. One option is […]

What can I do if I am not receiving emails?

On occasion spam filters do block the emails sent from Intervals. Checking a spam filter is definitely the best place to start. If that does not turn out to be the culprit, all emails from Intervals are sent from updates@myintervals.com on behalf of the user. If your organization utilizes SPF (Sender Policy Framework) adding mx.myintervals.com […]

Can I setup a rate per person?

The most common use for work types is for the type of activity being performed as opposed to the person, but Intervals is pretty flexible with how it handles work types and you can create rates per person. We have seen a lot of different ways to do it. For example: Junior Copywriting Senior Copywriting […]

Advanced theme editor tips & tricks

Intervals features an advanced theme editor that allows you to change the appearance by making additions to the stylesheets.  This allows you to add more personalized changes to the interface easily with the use of CSS. (See examples below screenshots) To access this part of the application, you’ll need to be an administrator level user with […]

Default Invoicing

Any administrator level user with access to settings & defaults can modify the default invoicing by navigating to Options >> Settings & Defaults >> Default invoicing. The default address, fine print, logo and taxation can be modified. Intervals supports dual taxation if needed. If you use QuickBooks or other accounting software the invoice number in […]

Default modules

Default Modules help keep your projects organized. It is helpful to think of Modules as a container or bucket where your tasks and time are held. These buckets can be used to run reports on your tasks and time and also manage your projects. Defaults modules are located from within your account by navigating to […]

Default work types

Default Work Types help you quickly create projects. These defaults are copied into each project when you create a project. At the project level, you can customize the Hourly Rate and it will keep the association with the work type. This is useful if your hourly rates change per project, but you want to run […]

Task Statuses

Task Statuses are the global listing of statuses that can be applied to your tasks. If you add a new status it will be immediately available to all of your tasks. If the trash can icon is grayed out , the task status on that line is being used by a task and cannot be […]

Task Priorities

Task Priorities are the global listing of priorities that can be applied to your tasks. If you add a new priority it will be immediately available to all of your tasks. If the trash can is grayed out , the task priority on that line is being used by a task and cannot be deleted. […]

How do I change my default time zone or locale?

Your Intervals account has a system wide time zone and locale settings that can be edited by any administrator with access to Settings & Defaults by navigating to Options >> Settings & Defaults: Additionally, each user can change their time zone. To set your user-specific time zone go to Options >> My Account and edit your […]

How do I add my own custom CSS?

Custom CSS can be added by Administrator level users with access to Settings & Defaults. Navigate to Options >> Settings & Defaults, and click on the Try the Advanced Theme Editor link under the Advanced Theme Editor section.   By adding custom CSS, it enables every page within the application to be fully customized to […]

How do I change the visual theme?

Your Intervals account can be modified to better match your company’s brand. Any Administrator level users with access to Settings & Defaults are able to make these changes by navigating to Options >> Settings & Defaults. Note: The branding options apply to the overall account. Individual projects cannot be branded differently. Ways the interface can […]

How do I change my account subdomain?

The subdomain can be changed by Administrator level users with access to Settings & Defaults. Navigate to Options >> Settings & Defaults, under the General Info section. Note: When this field is updated all future outgoing emails are also updated. 1. In the subdomain field, enter the new desired subdomain. Note: The Intervals domain can […]

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