Can I change the amount of characters that are allowed when time is added? I need a larger description of work performed.

The default description of work performed is set at 255 characters. If you need more space, there is a setting that can be configured. The 255-character limit is plenty for most of our customers but if you need verbose descriptions of work performed included with each time entry this can be configured to match your […]

Is there a way to set monthly timesheets?

We received the following support question: We are testing Intervals and have a question, can we setup monthly not weekly timesheets and if not, what do you suggest we do when a week covers two months as we need to close out and report to the government on first of each month our activity in […]

Can projects billable / unbillable setting be changed in bulk?

We received the following support question from an Intervals customer: I need some assistance on changing a number of projects. Can we somehow update all projects to be non-billable? When creating new projects there is a billable / unbillable setting that controls the default add time behavior for the project. More information on setting projects […]

Is there an activity log that shows a person’s activity?

An Intervals customer asked the following question: Is there an activity report that shows a user’s activity? We need to see a log file of changes made by a person. Does that exist? When viewing a person in the people section, there is an option to view recent activity for the person. Here is where […]

How do I update my email address?

To update the email address associated with your Intervals account navigate to the “My Account” page. Then click “edit” to modify your profile information. Make the change to your email address and click save.

Can I update multiple time entries at once?

Bulk edit time in action (2:15) Multiple time entries can be edited at once directly on the bottom half of the timesheet or by navigating to Time → Edit time. Filter the list of time entries by client, person, project, date range, and more to find the time entries that need updating. Then, click on […]

How do I submit a bug?

If you experience a problem with your Intervals account or if anything is not working properly, here are the steps to submit a bug. 1. Launch Help Click on the help icon at the top right of the page. 2. Click on the “Find a bug?” link 3. Submit the bug Please describe the issue […]

How do I locate and edit “general time” entries?

General time entries are time entries that are not associated with a task. When adding time manually or via a general timer you can select the desired task when applying time. A task is not required and general time can be applied to projects. An Intervals customer asked the following question: I have a project […]

Is there a way to use the imports and set the project team?

A new Intervals customer asked the following question: I am migrating over to Intervals and I have about 50 people to import and over 100 projects. Our team largely works on all the same projects. Is there a way to use the imports and set project access? There is not currently an import specifically for […]

How to utilize the “Add to all future projects” feature

An Intervals customer asked the following question: When setting up new projects do you need to allocate these projects individually to each person or can this be automatically populated as the new project is setup? We have approximately 60 people on the system that we would prefer not to have to go into each individual […]

What makes a task “unstarted”?

We received the following question from an Intervals customer. I’m new to Intervals and was looking at the list of projects and noticed that some tasks are marked as unstarted. I’ve looked at one of the tasks and made a comment. Does that mark it as started? A task will be included with unstarted tasks […]

Add a week’s worth of a time at once

One of the main reason’s why someone chooses Intervals over other time tracking systems is the valuable information that is learned from tracking time in a granular fashion. You have full control over your work types, rates, and module structure. You can setup your tracking however you like. If you need to see the time […]

Do I have to go to Help.Myintervals.com to search help articles?

You do not have to leave your Intervals account to search the help documentation. From within your account you can search the help articles directly. You can also contact our support team directly form within your account. Click on the help icon to launch the contextual help menu. The help articles that are suggested will […]

Reset the cache on your account

If you are using your Intervals account and the experience is less than optimal, it is a good idea to reset the cache on your account to rule out any cache related issues. We use various caching mechanisms and on occasion the cache has to be force cleared. Here are instructions to put your account […]

I accidentally deleted a project or task. Can I undelete it?

When deleting a project there is a confirmation step that shows what is about to be deleted. This confirmation step is in place to help pause and make sure that the deletion is intentional, but accidental deletions still happen. If you happen to delete a project (or task, or time) only to realize that it […]

Using Images Inline (pasting & dragging)

Video Introduction to Using Images Inline This video introduces how to use images in your worfkow. You can paste images or drag and drop images inline with tasks, milestones, the work request queue, and project notes. Images used with email integration will also maintain their order and formatting. If you are new to Intervals you […]

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