The Top Shelf and Unlimited plans both have an annual payment option. We only accept credit card payments at this time, which includes American Express, Visa, MasterCard, and Discover. We are not able to accept checks or other forms of payment. Here’s how the annual payment option works. If you would like to pay annually […]
Scenario 1: I know my Intervals domain, but I don’t remember my username or password. If you know the Intervals domain for your account but do not recall your username and/or password, your login information can be reset from the login page of your account. 1. Click on the Forgot password? link. 2. Enter the […]
To change the project that saved time is associated with, you’ll need to edit the time directly from the Timesheet (for a specific person) or on the Edit Time page. Note: If you’re editing time directly on the task, changing the client/project is not allowed. The Edit Time page allows for bulk editing of time, […]
The interface is only available in English at this time. We support over seventy locales for date, time, and currency formatting. Localization/translation of the interface is not on the development plan but it is being considered and may make it onto the development plan in the future. Below is a list of locales that are […]
If you are looking for true CRM functionality in a system with leads, opportunities, contact management and a funnel, Intervals doesn’t do that. However, Intervals can be used as a sales tool to keep track of leads and bids. A sales project can be used to keep all of your template documents stored within Intervals that […]
The short answer is, no. There is a one to many relationship between clients and projects. Meaning, a project can belong only to one client, but, a client can have multiple projects assigned. To see which client is associated with a project, use the project listing or the project profile pages. On the listing page, […]
If you see this error message while adding time, it means that the timesheet for the given week has been approved. By design, approved timesheets are locked and cannot be edited without unapproving the timesheet first. Administrator level users can unapprove timesheets that are locked. To unapprove a timesheet: 1. As an Administrator, navigate to Time […]
Intervals does not natively do estimates that a client signs off on at this time. We are contemplating adding estimates but the feature is not on the development plan at this time. One of the challenges we have learned is that people do bids in very different ways. When we used to do primarily web […]
There are a couple of options on this front. The task listing itself can be used to filter tasks by a desired status. Click here for an example of what that looks like. This will show the estimated and actual hours for the tasks as well, but there will not be a breakdown of the […]
Recurring tasks are supported. This group of recurring task help articles includes tips and tricks and common questions around using recurring tasks. If you prefer to manually manage ongoing and recurring tasks instead of using recurring tasks feature there are a few options. Tasks can be rescheduled or copied to achieve a similar purpose. Copying […]
Work types are commonly used to define the type of activity rather than the individual performing it. However, Intervals offers flexibility—you can set work types per person and assign specific rates. This approach allows for various custom setups to suit different team needs. For example: Junior Copywriting Senior Copywriting OR Bill – Copywriting Sam – […]
Each Intervals account comes with a unique subdomain that identifies the account. This is done by design so that you can personalize Intervals to match your brand as much as possible without the name “Intervals” being front and center. Sometimes people forget the unique URL for their account so they don’t know where to login. […]
It really depends on how big the job is. Think of a project as a “container” for multiple tasks. If in order to execute the “job” you need to have multiple tasks to complete it, create a project that houses all the tasks that make up that job. If the job has a short lifespan […]
Each user can change their password by navigating to ‘Change Password’ under their user profile: The second step is to enter the new password and click save:
Documentation on the API is available by navigating to https://www.myintervals.com/api/.