Slack is a messaging app for teams who want to communicate and share files online. Intervals has integrated its Request Queue with Slack. When a new request is created in your request queue, Intervals will send a message to the Slack channel you selected to be notified. The Slack – Request Queue integration is a quick and simple process. If you are having trouble completing the Slack integration please contact support.
How do I configure Slack?
1. From any page in Intervals, hover over your profile icon in the top right corner. From the dropdown menu that appears, click on integrations. Then click on slack from the navigation bar
2. On the Integrations page, click on the tab that says Slack or the tile Slack tile below.
3. Click on the Add to Slack button on the right:
4. Follow the link, select the channel you would like the notification to post to, then authorize the Slack service to Intervals by clicking on the “Allow” button:
That’s it! You’ll be redirected back to the Slack settings page in Intervals, with an option to send a test message or disable the integration:
What triggers a Slack notification?
Notifications are sent when anyone creates a request from the Submit a request button located on Tasks > Request Queue:
Once you save your request, like below, the Slack notification will be sent:
Notifications are also triggered when someone emails your Hopper or POP/IMAP email address. For more information on hopper functionality, go to settings & defaults and click on Email Hopper tab on the right.
Note: Requests created by the Intervals API will not send a Slack notification.
The next time a new request arrives in your Request Queue, your team will be notified via Slack.