Articles

Integrating Slack into the Work Request Queue

Slack is a messaging app for teams who want to communicate and share files online. Intervals has integrated its Request Queue with Slack. When a new request is created in your request queue, Intervals will send a message to the Slack channel you selected to be notified. The Slack – Request Queue integration is a quick and […]

Integrating HipChat into the Work Request Queue

HipChat is a Web service for internal/private chat and instant messaging for business facilities. Intervals has integrated its Request Queue into Hipchat’s ecosystem. When a new request shows up in your request queue, Intervals will notify your HipChat room. The HipChat – Request Queue integration is a quick and simple process. If you are having […]

How do I append a request to an existing task?

When there is an existing task and a request queue item is related to it, there is a quick way to “merge” them into one. For example, a client may have a detailed project update accompanied by several documents. Instead of emailing you directly they can send the email to the mailbox you have set […]

How does the Hopper whitelist work?

The Hopper whitelist is the optional list of emails that are permitted to send emails to the request queue. Other emails that are accepted are sender email addresses that correspond with a valid client contact or a user with a login. Additionally, the whitelist only applies to emails sent to request@your-subdomain.intervalsonline.com. The whitelist will not […]

How do I use the work request queue?

Overview Intervals was built out of a ticketing system philosophy where a request can be queued, prioritized and assigned.  Here are different ways of working with the request queue: POP/IMAP queue: Intervals will check an email account that you control every 10 minutes to convert emails into work requests. Work requests display under Tasks > Request […]

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