Articles

Can users edit and delete their own comments?

By default, only Administrator level users are allowed to edit and delete comments on tasks and milestones. Administrators can grant permission to Manager and Resource level users allowing them to edit and delete their own comments.   Note: Administrator level users are the only users that can edit and delete ALL comments. To grant access: […]

Can I bulk update someone’s project access?

When using Intervals software, a person’s project access can be modified in bulk by looking up the person in the people section and editing the project access section. When in edit mode the web based project manager software will default to showing the projects for the client that the person belongs to, but you can […]

Can email notifications be disabled for tasks?

Each team member can edit their own task email notification settings by navigating to ‘My Email Preferences’ under their user profile: Under the ‘Notifications’section, uncheck the boxes labeled ‘Task Comments,’ ‘Task Updates,’ and any other notifications you want to turn off: It is also possible for an administrator level user to do this for others […]

Can I reset another user’s username and password?

By design passwords are private to each person but there are two options on this front. Administrator level users can look up the person in the people section and then click on the link at the top of the person’s profile to trigger an email to set their log in information. Another option is to […]

Can I add a cost rate per person and per client?

The intent with Intervals is to track the client facing total as opposed to an internal cost total and Intervals is light on accounting functionality in general. There is not a way to enter a cost rate and a client facing rate at this time. Data can be exported and the rates modified to apply […]

How do I reset my login?

If you do not recall your username and/or password, your login information can be reset from the login page of your account.   1. Click on the Forgot? link. 2. Enter either your username OR primary email address that is associated with the account. 3. You will receive an email with a link to securely […]

How do the project level permissions work?

Intervals features project level permissions. This means, any team member that has access to a project can see the tasks, project notes, and documents for that project. Administrators by default have access to all projects, but manager level users need to be given access to each project. This can be done in two ways: 1. […]

What is a client contact?

A client contact is a person who is associated with a Client, but they lack login information as well as project level access. This can be done by skipping the login and permissions steps by just saving the contact information only: Contacts can only be seen by administrator users. To see them, navigate to the […]

A person left my company. What do I do?

We recommend setting the user to inactive instead of deleting the user. Deleting a user does delete their profile, contact information and the following data: time entries timers project permissions removes them from any assigned, owned or followed tasks and owned milestones removes them from any managed projects To preserve their data but remove their […]

How do I create a person?

Any administrator level user can create people. Navigate to People >> Create a new person to start the process. Once in the Add a person page, fill out the information as needed: Client: Associating a person with a client, though not required, is useful for grouping them together with others on the client profile. And […]

What are the four user levels?

Administrators Administrators are the only user level not limited by project level permissions and can see and do everything. With Intervals online business software they can change the site settings, create users, create projects, edit time, and approve time. The user access levels of an Administrator is the only user that can approve timesheets. This […]

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