Introduction The import utility in Intervals will import your data from Basecamp™. However, it does require you to be on Basecamp™ classic. It will not work with Basecamp™ Next, or Basecamp 3. If you recently signed up for Basecamp™, it is very likely you are not using Basecamp™ Classic. Basecamp™ Next was released in early 2012. […]
The subdomain can be changed by Administrator level users with access to Settings & Defaults. Navigate to Options >> Settings & Defaults, under the General Info section. Note: When this field is updated all future outgoing emails are also updated. 1. In the subdomain field, enter the new desired subdomain. Note: The Intervals domain can […]
If you are using a Mac, there is a third party tracking app that can be used. The app is called Eon. If you’d like more information on this Mac time tracking app, please visit the developer website. Here are some sample screenshots of the Eon time tracking app:
***The following integration only works with QuickBooks Desktop 2021 and earlier versions. QuickBooks removed the Timer Activities import feature in 2022.*** What are the requirements for QuickBooks integration? This help resource explains QuickBooks integration for the desktop version of QuickBooks. We also integrate with QuickBooks online. The help resource for QuickBooks online integration is available […]
We understand Intervals might not be the right fit for your needs. After an account is canceled the data is deleted from our servers after seven days except for some aggregate usage data that is maintained. If you decide to re-activate an account the data will not be recoverable if it has been longer than […]
Account data can be exported directly from within Intervals. Each major section of Intervals is available for export in XML and CSV format. To export all of your account data, you’ll need to be an administrator level user with access to Settings & Defaults. It can be found in the profile dropdown and clicking > Import […]
Databases are replicated in real-time at the data center. Backups are encrypted and stored in a secure facility located in a a different geographical location nightly with monthly retention. Documents are replicated to multiple storage points. If a document is deleted from Intervals, it is deleted from the backup a few hours later. Detailed information […]
This Customer ID field can be used for a number of different purposes, for example, to include an exact company or department name. Because the Customer ID shows up on each monthly receipt/invoice, it is ideal for including details that may be needed for at your company for processing accounts payable. To get started, navigate […]
Why am I being charged? Intervals, web-based time, task & project management software Pelago is a software development company based in Santa Barbara, CA and has been in business since 2000. Pelago is the creator of Intervals, a web-based task, time and project management service that is used by small businesses in over 100 countries […]
The account name can be changed by going to Options >> Settings & Defaults. The name is located under Company/Account Name. When this field is updated all future outgoing emails are also be updated.
All past receipts/invoices for the monthly subscription charge are available directly within the account. They are available by logging in and and navigating to Options >> Plan Info >> Billing history. All receipts can be printed or exported to PDF. If you need to have the monthly receipt emailed to someone other than the […]
There is no long term contract and the service is a month-to-month subscription. We currently accept credit card payments for Visa, MasterCard, Discover, and AMEX. Debit cards for Visa and MasterCard are accepted as well.
When upgrading or downgrading an account there is no proration. We prefer to keep our billing as simple and straightforward as possible. This means that when you change your plan you are granted immediate access to the new plan. However, you won’t be charged the new amount until your next monthly billing date. Any administrator […]
Intervals pricing is based on the number of active projects, where each plan limits the number of projects based on the plan. Note: this does not apply to plans that offer unlimited active projects. When a project is completed, we recommend deactivating it to hide it in the project list. You can do this by […]
An account can be canceled by logging in and navigating to the Plan Info page. On the Plan Info page there is a link to cancel the account. When an account is canceled, per our terms of service, all account data is deleted from our servers except for some aggregate usage data. After an account […]