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What makes a task “unstarted”?

We received the following question from an Intervals customer. I’m new to Intervals and was looking at the list of projects and noticed that some tasks are marked as unstarted. I’ve looked at one of the tasks and made a comment. Does that mark it as started? A task will be included with unstarted tasks […]

Add a week’s worth of a time at once

One of the main reason’s why someone chooses Intervals over other time tracking systems is the valuable information that is learned from tracking time in a granular fashion. You have full control over your work types, rates, and module structure. You can setup your tracking however you like. If you need to see the time […]

Do I have to go to to search help articles?

You do not have to leave your Intervals account to search the help documentation. From within your account you can search the help articles directly. You can also contact our support team directly form within your account. Click on the help icon to launch the contextual help menu. The help articles that are suggested will […]

Reset the cache on your account

If you are using your Intervals account and the experience is less than optimal, it is a good idea to reset the cache on your account to rule out any cache related issues. We use various caching mechanisms and on occasion the cache has to be force cleared. Here are instructions to put your account […]

I accidentally deleted a project or task. Can I undelete it?

When deleting a project there is a confirmation step that shows what is about to be deleted. This confirmation step is in place to make sure that the correct data is being deleted. However, accidental deletions still happen. If you do accidentally delete a project, task, or any other item, there is not a way […]

Why is a default work type not showing up when I try to add time?

Whenever time is added (via a timer or manually) the work types that are active and associated with the project will show up as an option. If you are expecting a work type to be there and it is not, the most likely explanation is that the work type has not been added to the […]

Using Images Inline (pasting & dragging)

Video Introduction to Using Images Inline This video introduces how to use images in your worfkow. You can paste images or drag and drop images inline with tasks, milestones, the work request queue, and project notes. Images used with email integration will also maintain their order and formatting. If you are new to Intervals you […]

What does the time round up setting control?

We received this question from a customer. Question in regards to rounding up time. Is there a way to round-up time when approving timesheets for the week? Or is rounding up only an option for each individual time entry? The default time round up setting that is available in the Settings & Defaults section is […]

What does Onboarding & Training mean on the pricing grid?

All plans include onboarding assistance via email and online tickets. We are here to help you get the most out of your Intervals experience regardless of which plan tier you are on. The Onboarding & Training on our pricing grid is a level of service for customers that want one-on-one online meetings and consultations when […]

What is Priority Support?

Priority Support is a level of support offered on certain plans. Typically support requests are handled in the order that they were received. With Priority Support your support requests are given the highest priority and are processed first. Priority Support is ideal for customers who desire the highest level of responsiveness with their Intervals questions […]

What happens when I deactivate a work type?

We received the following question from an Intervals customer. What happens when I deactivate a work type? Am I no longer able to report on that work type? Setting a work type to inactive prevents the work type from being used going forward, it does not impact your ability to report on historical data in […]

Do you offer different pricing for not for profit organizations?

We have a different pricing tier for nonprofit organizations and handle it on a case by case basis. Our program is not a straight percentage discount or a one-time discount but a different pricing tier. The process to activate nonprofit pricing is to sign-up for an Intervals trial account and make sure Intervals is a […]

How do I get a demo? Some one-on-one help would be great.

If you have questions about the best way to use Intervals for your business and need some hands on help no problem. We use GoToMeeting so that we can share screens and walk through any questions. To get a demo scheduled, please complete this demo request form. Since Intervals is used by a lot of […]

Saving and scheduling reports for automated delivery

Video Introduction to Saving and Scheduling Reports This video introduces how to save a report and schedule it for automated delivery. Saving a report allows you to run the report again in the future with a single click, and scheduling the report allows you to deliver a PDF or CSV version of the report to […]

Can I restrict a resource to their own tasks?

We received the following question from an Intervals customer. How do I stop resources from assigning time to a task they are not assigned? By default, manager and resource level users see all tasks for the projects that they have been granted access (Administrators see all projects and all tasks). As an administrator you can […]

How many API requests are included? Is there a way to get more API calls?

The Intervals API includes the following rate limits. All Plans (Except Unlimited): 100 requests per minute per IP 6000 requests per day per customer account The Unlimited Plan: 100 requests per minute per IP 12000 requests per day per customer account The Unlimited plan increases the API rate limits to 12,000 requests per day. That’s […]

Is there a way to add an expense to a task?

There is not a way to add an expense directly to a task, but there is one option that usually accomplishes the goal. When adding an expense there is a note field. The note field can be used to reference the task. If you need to track the person that the expense is associated with […]

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